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Noticeboard

Emergencies
In case of an emergency during surgery hours please telephone the surgery on 0118 9595200 and give the details clearly to the receptionist emphasising that it is an emergency.

Out of surgery hours please telephone 111. Calls to the NHS 111 service are free from both landlines and mobiles.

Appointments
Appointments can be made to see a Doctor on the same day you request an appointment or in advance and can be made in person, telephone or more easily online.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Important changes to how we handle your personal data
 We are required to supply your personal and confidential medical information to the Health and Social Care Information Centre HSCIC). This information will be taken from the practice in a form that can identify you. The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct the practice to stop the transfer of their data. For more information on the reasons for this data extract and how to opt out of sending your confidential information ask the receptionist for a leaflet.

Online Patient Access

Emis access gives you the opportunity to book/cancel appointments, order repeat prescriptions, leave/receive messages and view your medical record on line.

Ask at reception for more information.

DID YOU GET GREAT CARE TODAY?

Rate and review the surgery here

!!! A new phone system is due to be installed very shortly. We are sorry for any inconvenience this may cause when trying to phone the surgery !!!

Welcome to Melrose Surgery Online

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

We Aim To: Dr Dean and Partners

  • Provide high quality medical care
  • Give an informal and personal service.
  • Encourage good health and help prevent disease.
  • Help you make decisions about your own health

Our Commitment To You:

  • Emergencies seen on the same day
  • Repeat prescriptions within 72 hours (if your medication review is not overdue)

Dr Dean and Dr Ahmed have taken over Dr Williams surgery on the 9th of October 2015. We are aware that there have been problems making appointments and ordering prescriptions. We are taking measures to improve the service by having early morning, late evening and Saturday surgeries. We are also recruiting more staff to ensure that you (our patients) find it easier to make appointments and order repeat prescriptions.

CQC Compliance

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it more useful for our patients.

(Site updated 22/01/2016)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
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